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KEY DATES

Presentation Schedule

All times are in TRT Turkey Time (UTC+3).

Customer Centricity

09:00 - 09:30 Akbank - Customer Centric SLA Management
09:45 - 10:15 Softtech AS
10:45 - 11:15 Istanbul Grand Airport
11:30 - 12:00 Turkcell
12:45 - 13:15 Shell & Turcas Petrol AŞ (closed)
13:30 - 14:00 Mayen
14:15 - 14:45 Aydem Elektrik Perakende AS

Best Customer Experience Strategy - 25+ years in business

09:00 - 09:30 Samsung Electronics
09:45 - 10:15 Eczacibasi Building Products - VitrA
10:45 - 11:15 Sodexo
11:30 - 12:00 Türkiye İş Bnakası
12:45 - 13:15 Aydem Elektrik Perakende AS

Best Customer Experience Strategy - under 25 years in business

09:00 - 09:30 Istanbul Grand Airport
09:45 - 10:15 Mayen
10:45 - 11:15 Multinet Up
11:30 - 12:00 Hepsiburada (closed)
12:45 - 13:15 VavaCars

Best Voice of Customer

09:00 - 09:30 Shell & Turcas Petrol AŞ (closed)
09:45 - 10:15 Schneider Electric
10:45 - 11:15 AXA
11:30 - 12:00 Mayen
12:45 - 13:15 Istanbul Grand Airport
13:30 - 14:00 Allianz Sigorta

CX Transformation

09:00 - 09:30 Turkcell
09:45 - 10:15 Samsung Electronics
10:45 - 11:15 Aydem Elektrik Perakende AS
11:30 - 12:00 Akbank - Analytical Change Management
12:45 - 13:15 Eczacibasi Yapi Gerecleri A.S.
13:30 - 14:00 Shell & Turcas Petrol AŞ (closed)

CX Team of the Year

09:00 - 09:30 Allianz Turkey
09:45 - 10:15 Aksigorta
10:45 - 11:15 Shell & Turcas Petrol AŞ (closed)
11:30 - 12:00 MlpCare Saglik Hizmetleri AS

Best Use of Omnichannel

12:45 - 13:15 Turkcell
13:30 - 14:00 Teknosa (closed)
14:15 - 14:45 Allianz Sigorta

Best Use of Technology (AI/VR /AR/Speech Analytics/Text Analytics)

09:00 - 09:30 Arçelik
09:45 - 10:15 Turkcell
10:45 - 11:15 Akbank - Customer Oriented Process Design with RPA and AI Integration
11:30 - 12:00 Etiya
12:45 - 13:15 Akbank - Analytic Customer Experience
13:30 - 14:00 Aksigorta
14:15 - 14:45 Istanbul Grand Airport

Contact Centre

10:45 - 11:15 Mayen
11:30 - 12:00 TOFAS Turk Otomobil Fabrikasi A.S.
12:45 - 13:15 Sodexo
13:30 - 14:00 MlpCare Saglik Hizmetleri AS

Product or Service Development

09:00 - 09:30 Eczacibasi Yapi Gerecleri A.S.
09:45 - 10:15 Arçelik
10:45 - 11:15 Hepsiburada (closed)
11:30 - 12:00 Pasabahce Magazalari AS

Product or Service Development - Financial Services and Insurance

09:45 - 10:15 Anadolu Sigorta
10:45 - 11:15 Allianz Turkey
11:30 - 12:00 Aksigorta
12:45 - 13:15 Koc Finansman A.S

Employee Experience During the Crisis

09:00 - 09:30 Aydem Elektrik Perakende AS
09:45 - 10:15 Koc Finansman A.S
10:45 - 11:15 Arçelik A.Ş
11:30 - 12:00 Softtech AS

Customer Experience During the Crisis

09:00 - 09:30 Sodexo
09:45 - 10:15 Allianz Turkey
10:45 - 11:15 Schneider Electric
11:30 - 12:00 Eczacibasi Building Products - VitrA

Diverse and Inclusive Customer Experience

12:45 - 13:15 Istanbul Grand Airport
13:30 - 14:00 Turkcell

Customer Experience During the Crisis - E-commerce

09:00 - 09:30 Amerikadaniste
09:45 - 10:15 Hepsiburada (closed)
10:45 - 11:15 GittiGidiyor
11:30 - 12:00 Arçelik

E-Commerce CX

09:00 - 09:30 Hepsiburada (closed)
09:45 - 10:15 Teknosa (closed)
10:45 - 11:15 Arçelik

CX Leader of the Year

11:30 - 12:00 Multinet Up
12:45 - 13:15 AXA

B2B Customer Experience

09:00 - 09:30 Schneider Electric
09:45 - 10:15 hopi
10:45 - 11:15 Koc Finansman A.S
11:30 - 12:00 Sodexo
12:45 - 13:15 Aksigorta