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KEY DATES

Winners 2021

We are proud to present the winners of the Turkey Customer Experience Awards 2021. The day consisted of the online entry presentations in the morning followed by highly anticipated evening awards ceremony. We hope you enjoyed the day as much as we did!

See you again next year!

Neil Skehel, CEO Awards International

Register for 2022

Overall Winner

Hepsiburada

Customer Centricity

Gold Awards Winner

Istanbul Grand Airport

Silver Awards Winner

Shell & Turcas Petrol AŞ

Bronze Awards Winner

Softtech AS

Customer Experience During the Crisis

Gold Awards Winner

Eczacibasi Building Products - VitrA

Silver Awards Winner

Sodexo

Customer Experience During the Crisis - E-commerce

Gold Awards Winner

Hepsiburada

Silver Awards Winner

GittiGidiyor

Best Customer Experience Strategy - 25+ years in business

Gold Awards Winner

Samsung Electronics

Silver Awards Winner

Eczacibasi Building Products - VitrA

Bronze Awards Winner

Aydem Perakende

Best Customer Experience Strategy - under 25 years in business

Gold Awards Winner

Hepsiburada

Silver Awards Winner

Multinet Up

Bronze Awards Winner

VavaCars

Best Use of Omnichannel

Gold Awards Winner

Teknosa

Best Use of Technology (AI/VR /AR/Speech Analytics/Text Analytics)

Gold Awards Winner

Istanbul Grand Airport

Silver Awards Winner

Turkcell

Bronze Awards Winner

Akbank - Analytic Customer Experience

Product or Service Development

Gold Awards Winner

Eczacibasi Building Products - VitrA

Silver Awards Winner

Pasabahce Magazalari AS

Product or Service Development - Financial Services and Insurance

Gold Awards Winner

Aksigorta

Silver Awards Winner

Anadolu Sigorta

Best Voice of Customer

Gold Awards Winner

Allianz Sigorta

Silver Awards Winner

Schneider Electric

Bronze Awards Winner

Istanbul Grand Airport

E-Commerce CX

Gold Awards Winner

Hepsiburada

B2B Customer Experience

Gold Awards Winner

hopi

Silver Awards Winner

Sodexo

Bronze Awards Winner

Schneider Electric

Employee Experience During the Crisis

Gold Awards Winner

Aydem Elektrik Perakende AS

Silver Awards Winner

Softtech A.S.

Diverse and Inclusive Customer Experience

Gold Awards Winner

Istanbul Grand Airport

CX Transformation

Gold Awards Winner

Samsung Electronics

Silver Awards Winner

Aydem Elektrik Perakende AS

Bronze Awards Winner

Eczacibasi Building Products - VitrA

Contact Centre

Gold Awards Winner

Sodexo

Silver Awards Winner

MlpCare Saglik Hizmetleri AS

Bronze Awards Winner

Mayen

CX Team of the Year

Gold Awards Winner

Aksigorta

Silver Awards Winner

Allianz Turkey

CX Leader of the Year

Gold Awards Winner

Multinet Up - Özgür Yeşilyurt Yüngül