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Winners 2022

We are proud to present the winners of the Turkey Customer Experience Awards 2022. These are the companies that received the highest scores from the judging panel. The day consisted of in-person presentations in the morning followed by highly anticipated Awards Ceremony in the afternoon. Congratulations to all the winners - you are lifting the bar for customer experience in Turkey, setting an example for others to follow.

Special mention goes to the Overall Winner, Hepsiburada. A fantastic achievement!

See you again next year!

Register for 2023

Overall Winner

Hepsiburada

Best Customer Experience Strategy

Gold Award Winner

Vodafone Turkiye

Silver Award Winner

Nestle Proffessional

Bronze Award Winner

Anadolu Sigorta

B2B Customer Experience

Gold Award Winner

Nestle Proffessional

Silver Award Winner

Sodexo Benefits and Rewards Services

Bronze Award Winner

VitrA

Best Customer Service (over 10,000 employees)

Gold Award Winner

Samsung Electronics Turkiye

Silver Award Winner

Sodexo

Best Customer Service (up to 10,000 employees)

Gold Award Winner

KALESERAMIK

Silver Award Winner

Turkcell

Bronze Award Winner

Vodafone Turkiye

Best Innovation in CX - Large Organisation

Gold Award Winner

Eczacibasi Vitra

Silver Award Winner

Turkcell

Bronze Award Winner

Borusan Oto

Best Innovation in CX - SME

Gold Award Winner

Hopi

Product or Service Development

Gold Award Winner

Anadolu Sigorta

Silver Award Winner

HEPSIBURADA

Bronze Award Winner

Eczacibasi Vitra

Product or Service Development Innovation

Gold Award Winner

Aksigorta

Silver Award Winner

Dogus Teknoloji

Bronze Award Winner

Arzum

Best Use of Technology: Sponsored by Webhelp

Gold Award Winner

Vodafone Turkiye

Silver Award Winner

Samsung Electronics Turkiye

Bronze Award Winner

Turkcell

Best Use of Technology - Retail and Wholesales

Gold Award Winner

Eczacibasi Vitra

Silver Award Winner

TeknoSa

Bronze Award Winner

Arzum

Best Use of Technology - Financial and IT Services

Aksigorta

Aksigorta

Silver Award Winner

Desk 360

Bronze Award Winner

Groupama Sigorta

Customer Relationship Management

Gold Award Winner

Kocfinans

Best Measurement in Customer Experience: Sponsored by Pisano

Gold Award Winner

Vodafone Turkiye

Silver Award Winner

Koton

Bronze Award Winner

Eczacibasi Vitra

Best Use of Insight & Feedback

Gold Award Winner

Turkcell

Silver Award Winner

Vodafone Turkey

Bronze Award Winner

Sodexo Benefits and Rewards Services

Best Use of Insight & Feedback - Retail and Wholesales

Gold Award Winner

Eczacibasi Vitra

Business Change and Transformation (over 10,000 employees)

Gold Award Winner

Akbank

Silver Award Winner

Koton

Business Change and Transformation (up to 5,000 employees)

Gold Award Winner

Teknosa

Silver Award Winner

Kocfinans

Bronze Award Winner

Hepsiburada

Customer Growth Strategy

Gold Award Winner

Tofas

CX Transformation (up to 5,000 employees)

Gold Award Winner

Kocfinans

Silver Award Winner

Teknosa

Bronze Award Winner

Zorlu Enerji

CX Transformation

Gold Award Winner

Nestle Proffessional

Employee-Driven CX

Gold Award Winner

Vodafone Turkiye

Silver Award Winner

Pegasus

Customer-Centric Culture

Gold Award Winner

Sodexo

Silver Award Winner

Vodafone Turkiye

Bronze Award Winner

Borusan Oto

Customer-Centric Culture - Retail

Gold Award Winner

Bizim Toptan

Silver Award Winner

DeFacto

Best CX in Health & Wellbeing

Gold Award Winner

Allianz Sigorta

Customers at the Heart of Everything TM: Sponsored by Sendeo

Gold Award Winner

Hepsiburada

Silver Award Winner

Renault

Bronze Award Winner

Anadolu Sigorta

Customer Experience in the Crisis

Gold Award Winner

Petrol Ofisi

Silver Award Winner

KALESERAMIK

Bronze Award Winner

Stellantis Turkey

CX Team of the Year

Gold Award Winner

Akbank