We are proud to present the winners of the Turkey Customer Experience Awards 2022. These are the companies that received the highest scores from the judging panel. The day consisted of in-person presentations in the morning followed by highly anticipated Awards Ceremony in the afternoon. Congratulations to all the winners - you are lifting the bar for customer experience in Turkey, setting an example for others to follow.
Special mention goes to the Overall Winner, Hepsiburada. A fantastic achievement!
See you again next year!
Overall Winner
Hepsiburada
Best Customer Experience Strategy
Gold Award Winner
Vodafone Turkiye
Silver Award Winner
Nestle Proffessional
Bronze Award Winner
Anadolu Sigorta
B2B Customer Experience
Gold Award Winner
Nestle Proffessional
Silver Award Winner
Sodexo Benefits and Rewards Services
Bronze Award Winner
VitrA
Best Customer Service (over 10,000 employees)
Gold Award Winner
Samsung Electronics Turkiye
Silver Award Winner
Sodexo
Best Customer Service (up to 10,000 employees)
Gold Award Winner
KALESERAMIK
Silver Award Winner
Turkcell
Bronze Award Winner
Vodafone Turkiye
Best Innovation in CX - Large Organisation
Gold Award Winner
Eczacibasi Vitra
Silver Award Winner
Turkcell
Bronze Award Winner
Borusan Oto
Best Innovation in CX - SME
Gold Award Winner
Hopi
Product or Service Development
Gold Award Winner
Anadolu Sigorta
Silver Award Winner
HEPSIBURADA
Bronze Award Winner
Eczacibasi Vitra
Product or Service Development Innovation
Gold Award Winner
Aksigorta
Silver Award Winner
Dogus Teknoloji
Bronze Award Winner
Arzum
Best Use of Technology: Sponsored by Webhelp
Gold Award Winner
Vodafone Turkiye
Silver Award Winner
Samsung Electronics Turkiye
Bronze Award Winner
Turkcell
Best Use of Technology - Retail and Wholesales
Gold Award Winner
Eczacibasi Vitra
Silver Award Winner
TeknoSa
Bronze Award Winner
Arzum
Best Use of Technology - Financial and IT Services
Aksigorta
Aksigorta
Silver Award Winner
Desk 360
Bronze Award Winner
Groupama Sigorta
Customer Relationship Management
Gold Award Winner
Kocfinans
Best Measurement in Customer Experience: Sponsored by Pisano
Gold Award Winner
Vodafone Turkiye
Silver Award Winner
Koton
Bronze Award Winner
Eczacibasi Vitra
Best Use of Insight & Feedback
Gold Award Winner
Turkcell
Silver Award Winner
Vodafone Turkey
Bronze Award Winner
Sodexo Benefits and Rewards Services
Best Use of Insight & Feedback - Retail and Wholesales
Gold Award Winner
Eczacibasi Vitra
Business Change and Transformation (over 10,000 employees)
Gold Award Winner
Akbank
Silver Award Winner
Koton
Business Change and Transformation (up to 5,000 employees)
Gold Award Winner
Teknosa
Silver Award Winner
Kocfinans
Bronze Award Winner
Hepsiburada
Customer Growth Strategy
Gold Award Winner
Tofas
CX Transformation (up to 5,000 employees)
Gold Award Winner
Kocfinans
Silver Award Winner
Teknosa
Bronze Award Winner
Zorlu Enerji
CX Transformation
Gold Award Winner
Nestle Proffessional
Employee-Driven CX
Gold Award Winner
Vodafone Turkiye
Silver Award Winner
Pegasus
Customer-Centric Culture
Gold Award Winner
Sodexo
Silver Award Winner
Vodafone Turkiye
Bronze Award Winner
Borusan Oto
Customer-Centric Culture - Retail
Gold Award Winner
Bizim Toptan
Silver Award Winner
DeFacto
Best CX in Health & Wellbeing
Gold Award Winner
Allianz Sigorta
Customers at the Heart of Everything TM: Sponsored by Sendeo
Gold Award Winner
Hepsiburada
Silver Award Winner
Renault
Bronze Award Winner
Anadolu Sigorta
Customer Experience in the Crisis
Gold Award Winner
Petrol Ofisi
Silver Award Winner
KALESERAMIK
Bronze Award Winner
Stellantis Turkey
CX Team of the Year
Gold Award Winner
Akbank